Legal

Refunds & Cancellations

How cancellations and refunds work for the Diwali Fund Scheme and for online payments made through the app.

1. Missed Payments and Removal from a Scheme

  • Each month's installment must be paid between the 1st and the 10th of that month.
  • If payment is missed for 2 consecutive months, you will be removed from that scheme.
  • On removal, the total amount you've already paid for that enrollment is refunded — in cash only, not to your original payment method or bank account, regardless of how the installments were originally paid (cash, UPI, or card).
  • Once a scheme has been fully redeemed for its listed items, it can no longer be cancelled or refunded, and the items cannot be exchanged for a cash payout.

2. Failed or Duplicate Online Payments

  • If a payment is deducted from your bank/UPI account but not reflected in the app within a few minutes, do not retry immediately — check "My Payments" first, or contact us with your transaction reference.
  • Any amount genuinely deducted twice for the same month, or deducted without a successful payment being recorded, will be refunded in full to the original payment method within 7 business days of us verifying it with our payment gateway.

3. Grocery Order Refunds (Home Delivery — Upcoming Feature)

For grocery orders placed through the app's delivery feature (once launched): a wrong, missing, or damaged item reported within 24 hours of delivery will be replaced or refunded at our discretion. Refunds for cancelled or undelivered orders are processed to the original payment method within 7 business days.

4. How to Request a Refund

Contact us with your name, registered mobile number, and the payment/order reference:

See our full Contact Us page for store address and hours.

Last updated: September 2026.